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Returns Policy

Wish to return an item, no problem we offer our customers 30 working days to return your purchase subject to the following conditions :

  • The item being returned must be unused, not damaged and in a  full saleable condition
  • The item must be returned in original packaging including instructions where provided
  • Due to hygiene reasons, wigs, SFX makeup, face paint, masks, eyelashes, teeth, fangs, eye accessories, tights and underwear must be returned unopened and unused with any security / tamper seals in place where  provided
  • Please do not bend or fold header cards. All packets, inserts and hangers must be returned. Please ensure, that costumes are neatly folded and placed into their original packaging as this will prevent damage to the goods.

You the customer will have to pay the cost of returning the goods to us. Please return goods to the address as stated on the bottom of the page

We recommend using a traceable service offering proof of delivery such as Royal Mail Signed for. We cannot be held responsible if anything is lost, stolen or damaged in transit when returning your item.

Refunds will be made to the funding source that was used for the original purchase and are processed as soon as possible

None of the above affects your statutory rights.

Please note that we do not offer exchanges.

REFUND POLICY EXCLUSIONS

Costumes that have been used, soiled or show signs of wear will not be entitled to a refund. We inspect all items that are returned  and will contact you to discuss any issues with your return if we believe any of the mentioned conditions are apllicable to your return

If the goods are found to be faulty Awesome Fancy Dress will reimburse the cost of returning the goods back to us

Return Address :

Awesome Fancy Dress (WILSONS)
3 Ayton Crescent
Eston
Cleveland
TS6 9HF